Frequently asked questions

Mobilleo is a comprehensive Mobility as a Service (MaaS) platform. It offers a convenient and streamlined solution for booking and managing various forms of travel within a single application. With Mobilleo, users no longer have to deal with the hassle of collecting tickets and receipts for expense reimbursement later. This is made possible as Mobilleo simplifies the entire process by storing all essential travel information and tickets directly within its interface. With this innovative approach, users not only enjoy the convenience of accessing their digital tickets directly from the app, but they also eliminate the need for lengthy expense procedures. Additionally, Mobilleo empowers organisations by offering comprehensive expense data, allowing for effortless tracking and management of travel-related expenditure.

Yes, you can amend or cancel bookings via the app or the online platform subject to the refund and amendment policies of the particular supplier. Our travel team are on hand to provide further support with this if you need it.

With Mobilleo, you can explore new forms of transport that your company may not have utilised before. If you've primarily relied on company cars, Mobilleo allows you to test out alternative transportation options without any financial implications. Through mobility budgets, colleagues can choose how to allocate their travel expenses within their budget, creating a fully customisable experience. They can even opt to pay with their own card, transforming a business trip into a personal holiday.

We value your feedback and aim to ensure the best travel experience for our customers. If any aspect of your journey falls short of your expectations, you can inform our travel team, and we'll communicate with the suppliers on your behalf. We have contingency measures in place, including RAC breakdown cover and access to taxis, to address unforeseen issues. Regular supplier vetting helps us maintain a high standard of service.